1. Shipping Locations

We deliver across India through trusted courier partners.

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2. Processing Time

• Orders are processed within 24–48 hours

• Dispatch happens Monday to Saturday

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3. Delivery Timeline

• Metro cities: 2–4 working days

• Other cities: 4–7 working days

• Remote areas: 7–10 working days

Delivery times may vary due to external factors.

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4. Shipping Charges

• Shipping charges are calculated at checkout

• Free shipping offers may apply on promotional orders

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5. Tracking Orders

Once dispatched, customers will receive:

• Tracking ID

• Courier details

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6. Delivery Issues

If delivery fails due to:

• Wrong address

• Unavailability

• Incorrect phone number

Re-shipping charges may apply.

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7. Damaged in Transit

If the product is damaged during transit, contact us within 24 hours with proof.

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Support Hours

Monday to Saturday
10:00 AM – 7:00 PM IST

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Final Note

At Aera Café, we strive to deliver premium quality coffee and excellent customer service. These policies are designed to ensure transparency, fairness, and trust for all our customers.