Refund policy

RETURN & REFUND POLICY – AERA CAFÉ

At Aera Café, we are committed to delivering premium quality coffee products with complete customer satisfaction. Since our products fall under the Food & Beverage (consumable goods) category, returns and refunds are governed by strict hygiene and safety standards.

1. Returns Policy

Due to the perishable nature of food products, Aera Café does not accept general returns once the product has been delivered and opened.

However, returns or replacements will be considered only under the following conditions:

Eligible Cases for Return / Replacement:

  • Product received is damaged, leaked, or broken

  • Wrong product delivered

  • Product received in tampered or unsealed condition

  • Expired product received

  • Missing items in the order

In such cases, the customer must inform us within 24 hours of delivery with proper proof.

2. How to Raise a Return / Replacement Request

To request a replacement or refund, kindly contact us with the following details:

  • Order ID

  • Clear photos/video of the product

  • Description of the issue

You can reach us at:

📞 +91 8800098311
📞 +91 8800098315
📧 care@aeracafe.com

Requests without proof of damage or defect may not be accepted.

3. Refund Policy

Refunds are applicable only in the following cases:

  • Order cancelled before dispatch

  • Non-delivery of order

  • Approved damaged/defective product claims

Refunds will be processed within 5-7 working days after approval.

Refunds will be credited to the original payment method used at checkout.

4. Non-Refundable Situations

Refunds will NOT be provided if:

  • The product is opened or consumed

  • The complaint is raised after 24 hours of delivery

  • Customer dislikes the taste/flavour

  • Incorrect address provided by the customer

5. Order Cancellation

  • Orders can be cancelled only before dispatch

  • Once dispatched, cancellation is not possible